We work to ensure any care you are now getting smoothly transfers to Health Net. We will:
- Confirm your doctor is in our network(s).
- Make sure your care is not suspended.
- Transfer any medications to Health Net.
If you (or a covered family member) are enrolling in the POS plan and are currently getting ongoing medical treatment, call the Customer Contact Center at 1-800-522-0088 as soon as you can. A representative will help you decide if you can receive continuity of care support.
If you are taking any of the drugs listed on the Prescription Transition form (below), fill it out, and return it to Health Net.
If you (or a covered family member) are getting mental health services or substance use disorder treatment, call MHN at 1-888-935-5966 as soon as you can. If your current provider is not an MHN network provider, you will be connected with a care manager. This person will review your status and arrange for a medically appropriate transfer of your care to a MHN participating provider.