Babylon – Telehealth Services

Enjoy access to Babylon, our new telehealth partner, just for being a Health Net member!

Through the Babylon app, you can now:

  • Book a video appointment 24/71
  • Get information about your health – anytime
  • Tap into a suite of digital health care tools
  • Take control of your wellness journey

Check your symptoms in real-time

Not feeling your best?

  • Describe what's wrong to Chatbot, our artificial intelligence (AI)-powered response tool.
  • Answer a few quick questions about your symptoms.
  • We'll direct you to likely causes and options for best next steps to take.

Chatbot can also connect you with helpful resources. Or, Chatbot can put you into direct contact with a health care provider, if needed.

Talk to a health care provider when you can't access your normal doctor

You can reach Babylon providers via video call 24/71 to discuss non-emergency health issues like:

  • Cold and flu
  • Nausea
  • Fever
  • Asthma
  • Worry
  • Depression
  • And more

On your call, you'll get:

  • Sound medical advice
  • Urgent drug prescriptions for pickup at your local pharmacy2
  • Labs & X-rays3

Use our COVID-19 Care Assistant

Concerned you or someone you know might have COVID-19? Our COVID-19 Care Assistant can:

  • Help assess your symptoms
  • Give you current information on the virus
  • Provide tools to self-monitor your health
  • Connect you with a health care provider, if needed

The Care Assistant is easy to use and can help you get the right care when you need it – without having to leave your home.

Keep your health status up-to-date

Answer a few simple questions about your lifestyle and family history. We'll create a report of your current, overall health. This will help you detect your risk factors and learn how to stay healthy for years to come.

Learn More at Babylon Health

Get Started

  1. Search for Babylon Health in the Apple App Store or Google Play to download.

    Download Babylon Health App on Google Play   Download Babylon Health App on Apple App Store

  2. Download the app.
    Babylon Health app logo
  3. To sign-up, enter your information and the code HNCOM. You must be 18 or older to sign up. If you are a parent or guardian setting up an account for a child under 18, you must sign-up first and then add the child to your account. You will also need to be present during the child's Babylon video appointment.

1 Behavioral health services are open Monday–Friday 7:00 a.m. to 7:00 p.m. (Pacific time).
2 Access to telehealth services does not guarantee that a prescription will be written.
3 Labs and X-rays may be ordered by Babylon providers if medically necessary.