Benefit Contact Information
Health Net's Customer Center
  • 800-676-6976 – General benefit questions or issues
  • 711 – TTY (Hearing assistance)

General questions or to order refills
888-624-1139 (English & Spanish)
866-236-1069 (TDD/TTY - Hearing assistance)

For new prescriptions, either you or your doctor can call:

Note: You will be asked to log into the Health Net website. Then you will be automatically taken to the CVS/caremark™ website (no additional login required).

Behavioral Health & Substance Abuse Programs 888-935-5966 – MHN customer service
For questions or help with authorizations, referrals and transition of care.
Chiropractic Benefits 800-848-3555 – American Specialty Health (ASH)
(8:00 a.m. to 5:00 p.m. Pacific time)
Find a provider
Decision Power support/Nurse Advice Line Log on or refer to the back of your Health Net ID card for contact information.
Call Health Net from outside the United States 1. Dial the AT&T USADirect access number for the country you are calling from. (Visit Dialing with AT&T USADirect for a list of country access codes).
2. After the prompts, dial toll-free 1-800-552-3971 to be connected to our main customer service system.
Health Net's Special Investigations Unit Report any fraud or suspected fraud issues. Learn more