Where to Find Same-Day Health Care
Learn Where to Get Care
Your Plan offers many ways to get the Same-Day Care you need
There are times when your primary care physician (PCP) isn’t available when you need care quickly. Knowing your best option when you need same-day health care services can save you time, travel, worry and the cost of unneeded services.
If you feel that you are having an emergency, call 911 right away or go to the nearest ER.
The guidelines below can help you make the right choice when you need same-day health care services.
| Compare your needs | Available from the comfort of your home: Telehealth1 (ex. Teladoc) | Available from the comfort of your home: Nurse Advice Line | Options outside of your home: Urgent care (centers) |
|---|---|---|---|
| Visit by phone or video from anywhere2 |  | Not Available | Not Available |
| 24/7 access | | | Not Available |
| Get prescriptions when medically needed3 | | Not Available | |
| Treat non-emergencies like UTI, allergies, upset stomach, rashes | | | |
| Receive labs and diagnostics | | Not Available | 4 |
| Can triage to ER | | | |
| Shorter wait times5 | | | |
| Can treat serious conditions (e.g. fractures, stitches, allergic reactions, asthma attacks) | Not Available | Not Available | |
| Behavioral health | | | |
1 Use the Select Telehealth Services Provider found on your ID card for telehealth visits ($0 copayment) to treat many non-emergency common illnesses. Deductible may apply for some plans.
2 Teladoc visits are valid within the 50 U.S. states, Washington DC and Puerto Rico.
3 Access to telehealth services does not guarantee a prescription.
4 Not all urgent care centers offer lab and/or diagnostic services.
5 In 2024, the median ER wait time in California for patients was more than 2-1/2 hours. Information varies by location.
Source: As ER Wait Times Grow, More Patients Leave Against Medical Advice - KFF Health News
Don't forget!
After you visit with a telehealth provider, urgent care center, nurse or emergency room – be sure to contact your PCP, so your follow-up care can be managed.
Health Net has teamed up with Teladoc Health (Teladoc) to offer you access to telehealth services.6
You can use Teladoc to get the care you need when you can’t see your Primary Care Physician (PCP). General medical appointments are available 24/7. This includes:
- Pediatrics
- Urgent care
- Women's health and more
Therapy and counseling appointments are also available weekdays from 7:00 a.m. through 9:00 p.m. (Pacific time). Please call Teladoc toll-free at 800-TELADOC (800-835-2362). Or, visit Teladoc to make your first appointment.
Teladoc is not available on all plans. Please review plan documents to confirm coverage.
For non-life-threatening concerns, urgent care centers are convenient and usually have a lower cost share than an ER visit. Get same-day care for non-emergency illnesses or injuries. Some urgent care centers now provide x-rays and lab tests as well. Urgent care center benefits include:
- After-hours care
- No appointment required
- Typically, shorter wait times than ER
Find an Urgent Care Center near you
Reach out to a registered nurse – 24 hours a day – and get instant support.
Call the number on your member ID card and get answers to questions about:
- Cold and flu symptoms
- Minor illness and injury
- Minor burns
- Bug bites, stings and more
6 Some Health Net members could have a copay. Please refer to your health coverage for more information.
You may receive services on an in-person basis or via telehealth, if available, from your primary care provider, a treating specialist or from another contracting individual health professional, contracting clinic, or contracting health facility consistent with the service and existing timeliness and geographic access standards required under California law. If your health plan includes coverage for out-ofnetwork benefits you may receive those services either via telehealth or on an in-person basis using the out-of-network benefits, and at the cost sharing obligation for out-of-network benefits compared to in-network benefits and balance billing protections for services received from contracted providers. Any cost share for services received through telehealth will accrue toward your out-of-pocket maximum and deductible (if your plan has a deductible). By scheduling through your telehealth provider, you consent to receive services via telehealth. See your health plan coverage document for coverage information and for the definition of telehealth services. You have a right to access your medical records for services received through telehealth. Unless you choose otherwise, any services provided through telehealth shall be shared with your primary care provider.
Health Net of California, Inc. (Health Net) is a subsidiary of Health Net, LLC. and Centene Corporation. Health Net is a registered service mark of Health Net, LLC. All other identified trademarks/service marks remain the property of their respective companies. All rights reserved.